Here are some useful tips for working from home:

If you have a problem with your computer, your network connection, software wishes, license usage etc, please file the problem at

And please mention who you are, and on which system you have the problem. If possible, include the exact commands and errors, or point us to the files/location where the problem exists. Help us to help you!!

This is the area where you can find a solution for (all) your computer related problems for the institutes mentioned above. There is also a good search function in the wiki, and a full sitemap, to help you to quickly find what you are looking for.

If you have computer issues with University computers, WIFI and/or ULCN accounts please go to the ISSC helpdesk pages or mail the issc helpdesk: helpdesk@issc.leidenuniv.nl.

• Sterrewacht Leiden / Leiden Observatory
• Leiden institute of physics (LION)
• Lorentz Institute for Theorethical Physics / Instituut Lorentz

• Email
  • Forwarding your institute mail
  • Umail forwarding (University mailbox)
  • Implementation of the university mail forwarding policy STRW & LION

• University Self Service
• Printing | Printing from laptops | Poster printing
• Password expiration
• Wireless access
• Remote access
• Security Policy
• Data management

• Linux Software introductions
• Windows software manuals
• Ordering Software
• Licensed software

• Computer acquisitions
• Ordering Computer Hardware
• Hardware acquired using SAP organized funding