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services:2fa [2021/03/25 07:19]
deul [Code not accepted]
services:2fa [2021/03/25 07:24]
deul [Error Message]
Line 86: Line 86:
   * Reset your password   * Reset your password
   * Re-initiate the 2FA process as described above in the 'First Time Access' section   * Re-initiate the 2FA process as described above in the 'First Time Access' section
 +====Error Message====
 +If you see **Two-factor authentication has not been setup for your account <accountname> yet.  Please refer to
 + the computer documentation on the institute webpage for the description and setup of 2FA**, this means your secret code has not trickled down to this system yet. It may take up to 30 minutes after setting up 2FA before all Observatory systems know about your secret key. Thus be patient ant try again in 30 minutes. 
 +
 ====Code not accepted==== ====Code not accepted====
 Note that the passcodes have a lifespan of 30 seconds and that both the Observatory computers and your Smart Phone or personal computer need to be in time sync. You must enter the 2FA app settings and select "**Time synchronisation**". After this the codes should work again. You might also have been just a bit too late confirming your passcode. In that case repeat the process of creating the passcode en entering it into the prompt/web form. Note that the passcodes have a lifespan of 30 seconds and that both the Observatory computers and your Smart Phone or personal computer need to be in time sync. You must enter the 2FA app settings and select "**Time synchronisation**". After this the codes should work again. You might also have been just a bit too late confirming your passcode. In that case repeat the process of creating the passcode en entering it into the prompt/web form.
services/2fa.txt ยท Last modified: 2021/03/25 07:24 by deul