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services:2fa [2022/01/12 10:35] – [Introduction] deulservices:2fa [2024/04/16 10:02] (current) venemans
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 =====2FA Problems====== =====2FA Problems======
 +====New phone====
 +If you obtained a new phone and would like to use it to generate the passcodes, then you can obtain a copy of your secret code by visiting our [[https://intranet.strw.leidenuniv.nl/services/?node=43|STRW Self Service page]] (note that this page is on the intranet, so you need to login).
 +**If you lost your phone, you 2FA secret code has to be reset (see below)**
 +
 ====Loss of or damaged to Smart Phone or Personal Computer==== ====Loss of or damaged to Smart Phone or Personal Computer====
 It might happen that you loose your smart phone or personal computer, or otherwise may be deprived of your secret key. In that case you need to perform the following actions to reset 2FA in the given order: It might happen that you loose your smart phone or personal computer, or otherwise may be deprived of your secret key. In that case you need to perform the following actions to reset 2FA in the given order:
services/2fa.txt · Last modified: 2024/04/16 10:02 by venemans