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institute_lorentz:institutelorentz_email [2016/04/08 07:14]
lenocil [Helpdesk]
institute_lorentz:institutelorentz_email [2016/04/08 07:15]
lenocil [Helpdesk]
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 Computer support is generally available during working hours with the exception of emergency situations. ​ Computer support is generally available during working hours with the exception of emergency situations. ​
  
-All Lorentz Institute users are encouraged to use the [[https://​helpdesk.lorentz.leidenuniv.nl/​|helpdesk]] to request help rather than emailing ''​support''​. The reason why is simple. Our helpdesk application maintains a database of all present and past issues which greatly helps solving problems in the quickest way as possible. Moreover, while emails addressed to ''​support'' ​ are only read by a limited number of people, helpdesk tickets reach ALL computer workers in the Leiden University Observatory (STRW), ​Institute ​Lorentz and LION. This means that your issue can be resolved even though the IT personnel of your department ​ is on vacation.+All Lorentz Institute users are encouraged to use the [[https://​helpdesk.lorentz.leidenuniv.nl/​|helpdesk]] to request help rather than emailing ''​support''​. The reason why is simple. Our helpdesk application maintains a database of all present and past issues which greatly helps solving problems in the quickest way as possible. Moreover, while emails addressed to ''​support'' ​ are only read by a limited number of people, helpdesk tickets reach ALL computer workers in the Leiden University Observatory (STRW), Lorentz ​Institute (IL) and Leiden Institute of Physics (LION). This means that your issue can be resolved even though the IT personnel of your department ​ is on vacation.
institute_lorentz/institutelorentz_email.txt ยท Last modified: 2016/08/12 09:15 by lenocil