Computer Documentation Wiki

User Tools

Site Tools

Trace:
institute_lorentz:institutelorentz_email

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revisionPrevious revision
Next revision		Previous revision
Next revisionBoth sides next revision
institute_lorentz:institutelorentz_email [2016/04/07 13:56] – [Spam] lenocilinstitute_lorentz:institutelorentz_email [2016/04/08 07:15] – [Helpdesk] lenocil
Line 44: Line 44:
  
 As of April 2016, all emails received by the Lorentz Institute servers will have SPAM header tags. This can be of help in determining why a particular email was not tagged as spam and can help devise better filtering rules. As of April 2016, all emails received by the Lorentz Institute servers will have SPAM header tags. This can be of help in determining why a particular email was not tagged as spam and can help devise better filtering rules.
 +===== Miscellaneous =====
 +To email all Lorentz Institute members use the alias ''institute''.
 +
 +To email the procurement office use ''bestellingen''.
 +
 +Should you want to email all maris cluster users, please us the alias ''maris-users''.
 +
 +To contact the helpdesk it is preferable to use our web [[https://helpdesk.lorentz.leidenuniv.nl/|application]].
 +
 +Note: Append @lorentz.leidenuniv.nl to any alias above. 
 +
 +==== Helpdesk ====
 +Computer support is generally available during working hours with the exception of emergency situations. 
 +
 +All Lorentz Institute users are encouraged to use the [[https://helpdesk.lorentz.leidenuniv.nl/|helpdesk]] to request help rather than emailing ''support''. The reason why is simple. Our helpdesk application maintains a database of all present and past issues which greatly helps solving problems in the quickest way as possible. Moreover, while emails addressed to ''support''  are only read by a limited number of people, helpdesk tickets reach ALL computer workers in the Leiden University Observatory (STRW), Lorentz Institute (IL) and Leiden Institute of Physics (LION). This means that your issue can be resolved even though the IT personnel of your department  is on vacation.
institute_lorentz/institutelorentz_email.txt · Last modified: 2023/05/22 14:09 by lenocil

Page Tools

Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Share Alike 4.0 International
CC Attribution-Share Alike 4.0 International Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki