^ [[Latest news]] (latest update: 2024-03-06)^

^Latest Problems Reported by Leiden University ISSC^
{{rss>https://www.universiteitleiden.nl/storingen/nieuws/rss.xml 5 author date 1h}}
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====== Working from home ======
Here are some useful tips for [[remote_access|working from home]]:
| [[Remote access]] SSH,VNC,X2GO,RDP | [[univ:selfservice|Access to university self service]] |
| [[videoconf:desktop|Videoconferencing]] | [[https://www.universiteitleiden.nl/remoteteaching|Remote teaching]] |

======Computer Documentation Wiki======
If you have a problem with your computer, your network connection, software wishes, license usage etc, please file the problem at 

^ Institute  ^Helpdesk page: ^ Helpdesk e-mail: ^
| [[https://www.staff.universiteitleiden.nl/ict/help-and-support/manuals|University (ULCN)]] | [[https://helpdesk.universiteitleiden.nl/]] | <helpdesk@issc.leidenuniv.nl> |
| [[https://helpdesk.strw.leidenuniv.nl/wiki/doku.php?id=sterrewacht_strw| Sterrewacht]] | [[https://helpdesk.strw.leidenuniv.nl]] | <helpdesk@strw.leidenuniv.nl> |
| [[https://helpdesk.lorentz.leidenuniv.nl/wiki/doku.php?id=institute_lorentz|Lorentz Institute]] | [[https://helpdesk.lorentz.leidenuniv.nl]] | <helpdesk@lorentz.leidenuniv.nl> |
| [[https://helpdesk.physics.leidenuniv.nl/wiki/doku.php?id=lion:start|LION]] | [[https://helpdesk.physics.leidenuniv.nl]] | <helpdesk@physics.leidenuniv.nl> |
And please mention who you are, and on which system you have the problem.
If possible, include the exact commands and errors, or point us to the files/location where the problem exists. Help us to help you!!


====== Documentation ======
This is the area where you can find a solution for (all) your computer related problems for the institutes mentioned above. There is also a good search function in the wiki, and a full sitemap, to help you to quickly find what you are looking for.

If you have computer issues with University computers, WIFI and/or ULCN accounts please go to the [[https://www.medewerkers.universiteitleiden.nl/ict/|ISSC helpdesk pages]] or mail the issc helpdesk: [[mailto:helpdesk@issc.leidenuniv.nl|helpdesk@issc.leidenuniv.nl]].
===== Institutes =====
  * [[sterrewacht_strw|Sterrewacht Leiden / Leiden Observatory]]
  * [[lion:|Leiden institute of physics (LION)]]
  * [[institute_lorentz|Lorentz Institute for Theorethical Physics / Instituut Lorentz]]


=====Email=====
  * [[email|Email]]
    * [[procmail|Forwarding your institute mail]]
    * [[email:ulcn_forward|Umail forwarding]] (University mailbox)
    * Implementation of the university mail forwarding policy [[strw:mailforward|STRW]] & [[lion:forwarding|LION]]

=====Generic Information=====
  * [[univ:selfservice|University Self Service]]
  * [[printing|Printing]] | [[generic:laptopprint|Printing from laptops]] | [[poster_printing|Poster printing]]
  * [[password_expiration|Password expiration]]
  * [[generic:wireless|Wireless access]]
  * [[Remote access]]
  * [[policies:security|Security Policy]]
  * [[linux:datamanagement|Data management]]

=====Software=====
  * [[Software introductions|Linux Software introductions]]
  * [[manuals|Windows software manuals]]
  * [[Ordering Software]]
  * [[general_software|Licensed software]]
=====Hardware=====
  * [[policy_computer_acquisition|Computer acquisitions]]
  * [[generic:order_hardware|Ordering Computer Hardware]]
  * [[leaving:hardware|Hardware acquired using SAP organized funding]]