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--- univ:selfservice [2016/11/26 16:54] – deul
+++ univ:selfservice [2025/05/07 11:33] (current) – [CITRIX being phased out] jansen
@@ Line 1: / Line 1: @@
 ======Self Service Utility======
-The university uses the SAP Self Service utility for more and more facilities. Unfortunately the SAP vendor lock-in means that the compatibility requirements for the WEB browser are severe, in fact require at least an old version of Internet Explorer. This means that from any modern OS (like we run on the Linux desktops, or you run on your personal laptop) it is impossible to perform tasks inside the Self Service utility. Many function do not work in Firefox, Chrome or Safari!
+The university uses the SAP Self Service utility for more and more facilities. Unfortunately the SAP vendor lock-in means that the compatibility requirements for the WEB browser are severe, in fact require a specific version of Microsoft Edge with some plugins. This means that from any other OS (like we run on the Linux desktops, or you run on your personal laptop) it is impossible to perform tasks inside the Self Service utility. Many function do not work in Firefox, Chrome or Safari! And even on Edge, you may not have the exact plugin setup for the forms.
-For this and other reasons, the University ISSC has enabled a system called ''%%Remote Werkplek%%'' that uses old software versions and is guarenteed to be compatible with the Self Service. So you first need to login to the ''%%Remote Werkplek%%'' and inside that environmentt you starts an Internet Explorer to the Self Service.
+<del>For this and other reasons, the University ISSC has enabled a system called ''%%Remote Werkplek%%'' that uses the required software versions and is guaranteed to be compatible with the Self Service. So you first need to login to the ''%%Remote Werkplek%%'' and inside that environmentt you starts an browser to access the Self Service.</del>
-There are four ways you can make use of the ''%%Remote Werkplek%%''.
+<del>There are four ways you can make use of the ''%%Remote Werkplek%%''.</del>
-  - [[univ:selfservice:linux_desktop|Linux Desktop]]
+<del>  - [[univ:selfservice:linux_desktop|Linux Desktop]]
   - [[univ:selfservice:laptop|Personal laptop]]
   - [[univ:selfservice:windows_desktop|Windows Desktop]]
-  - [[univ:selfservice:termnal_server|Windows Terminal Server]]
+</del>
+====== CITRIX "remote werkplek" being phased out ======
+In April 2025, it was announced that this CITRIX service was being phased at (at rather short notice).
+We are in the process of setting up alternatives:
+  * Physics and most Sterrewacht Windows users: icons have been added to your desktop for access to SAP Self Service and other sites that used to require a connection through CITRIX
+  * Sterrewacht Linux, MacOS and laptops: A server [[manuals:Texel]] was made available for remote desktop windows sessions, allowing access
+  * Instituut Lorentz: for the moment, use the spare pc in Oort 251 (Fran's office); this is a windows pc with icons for accessing these services.
-  - Use your Linux Desktop and open FIREFOX as the browser. Then open the url: https://remote.campus.leidenuniv.nl/Citrix/XenApp/auth/login.aspx, or http://www.leidenuniv.nl -> Medewerkers -> Remote Werkplek.
+See also [[https://helpdesk.universiteitleiden.nl/tas/public/ssp/content/detail/knowledgeitem?unid=a4a91a5b-2771-4a51-a22d-fca65c7f379b|ISSC helpdesk page about phasing out CITRIX]]
-  - Use your laptop (Windows, Linux, Mac) and open a browser to https://remote.campus.leidenuniv.nl/Citrix/XenApp/auth/login.aspx , or http://www.leidenuniv.nl -> Medewerkers -> Remote Werkplek. You may find that you have to install the Citrix Receiver (a INSTALL button will appear). Just follow the instructions, finish the installation and you should get the Remote Werkplek Login Screen.
-  - Use your Windows Desktop, you will see an Internet Explorer icon name NUWD. {{:univ:nuwd.png?40|}} Click on that and you should get the Remote Werkplek Login Screen in a browser.
-  - Use your Linux Desktop and run the command ''%%winclient%%'' from a terminal. This will open a remote desktop connection to our terminal server ''%%Texel%%''. \\
-{{:univ:winclient.png?600|}} \\
-Login to the terminal server using your STRW account information. You now have a Windows desktop in a window and on that desktop you see an Internet Explorer icon named NUWD. {{:univ:nuwd.png?40|}} Click on that and you will get the Remote Werkplek Login Screen in a browser.
-===Remote Werkplek Login Screen===
-After the above actions you will see the Remote Werkplek Login Screen:\\
-{{:univ:selfservice.png?600|}} \\
-Login to the Remote Werkplek using your University (ULCN) account information and you get the Remote Werkplek desktop: \\
-{{:univ:selfservice1.png?600|}} \\
-Click on the Self Service SAP folder and then on the Sap Self Service Internet Explorer Icon {{:univ:ie_sap.png?70|}} After clicking you wil see a window pop-up telling you the Citrix Receiver is Launching. Once this is done the IE window with the Self Service login appears.\\
-{{:univ:selfservice2.png?600|}} \\
-Now login using your University (ULCN) account information and you can Self Service away!
-===note for option 1, Firefox===
-It might be possible that when you start the Internet Explorer from the Remote Werkplak that you get a message ''%%Resource shortcuts are currently disabled.%%''. This is an indication that you have to change the default behaviour of the ICA client in Firefox. To set the default behaviour to ''%%Always Active%%''. To do this open the Firefox options {{:univ:ffoptions1.png?30|}}. Now select the Add-ons option\\
- {{:univ:ffoptions2.png?250|}}\\
-and then for the Citrix Client for Linux line on the right pull down the ''%%Ask to Activae%%'' and select ''%%Always Active%%''.\\
-{{:univ:ffoptions3.png?600|}}\\
-Now restart the Internet Explorer in the Remote Werkplek and it should pop up.

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